Your Privacy Rights

This Privacy Policy outlines how we handle personal data collected through various interactions with our company, including but not limited to service usage, website visits, communications, and participation in promotions, surveys, events, or newsletters. It is crucial to read this policy alongside any other specific privacy notices we may provide on particular occasions to ensure you understand how and why we use your data. This policy is intended to complement—and not replace—any other notices.

1) SUMMARIZED DATA COLLECTION

When you register for a companyaccount, company collects personal data that you submit such as your username, email address, spoken and studied languages and any other personal or preference information that you optionally enter into the Service, as well as your profile picture.
companyalso collects and generates a number of other areas of usage information automatically which includes; services metadata, log data, device information, IP addresses, third-party data and cookie information.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We may contact you to ask you to participate in research. By participating in research with us, you confirm that you have read and agreed to the research conditions. Some of our research will use information from your companyaccount in order to give us accurate results. Results will be aggregated and may be used for marketing purposes. No personal details will be shared with third parties. All your personal information will be stored securely for the duration of the research and deleted after the publication of the results. We store your personal information only on secure servers that are held in secure facilities and have up-to-date firewall protection.
If you decide to participate in any research, your participation is voluntary and you can withdraw at any time. If you’d like to withdraw, please send an email and your request will be processed on the following working day in the UK. All your data will then be deleted from our database and excluded from the research.

2) Our Use of Data: Transparency and Methods

We may use the Personal Information we collect for the following purposes:

• Administering applications, registration, and financial services: to review and process applications and registrations; to verify the information you provide us and for other related purposes.
• Providing support and services: to provide our Services; to communicate with you about your access to and use of such Services; to respond to your inquiries; to provide troubleshooting, fulfill your orders and requests, process your payments, and provide technical support; for other customer service and support purposes; and to facilitate communications and collaboration with you and others in our community, including through our Partners, Service Providers, and our social networking, community, and collaboration features. In the event you use the chat functionality on our Site, you may either chat with a live agent or a chatbot.
• Personalizing content and experiences: to tailor content we send or display on the Services in order to offer location customization, personalized help and instructions and to otherwise personalize your experiences; to reach you with more relevant ads and to measure ad campaigns
• Marketing and promotional purposes: to administer promotions and contests; to promote our Company and the Services we offer; to send you newsletters, offers, or other information regarding products or services we think may interest you
• Analyzing and improving our services and operations: to better understand how users access and use the Services we offer; for other research and analytical purposes, such as to evaluate and improve our Services and business operations and to develop additional programs, services, and features; and to improve our Services, and user experiences
• Securing and protecting our assets and rights and preventing misconduct: to protect our business operations, secure our network and information technology assets and services; to prevent and detect fraud, unauthorized access or activities, cheating, plagiarism, and other misconduct; and, where we believe necessary, to investigate, prevent, or take action regarding suspected violations of our student policies, Terms of Use, or this Privacy Policy, as well as fraud, illegal activities, cheating, plagiarism, misconduct, and other situations involving potential threats to the rights or safety of any person
• Complying with legal obligations: to comply with the law or legal proceedings. For example, we may disclose information in response to subpoenas, court orders, and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements
• Supporting our general business operations: to support the administration of our general business, accounting, record keeping, and legal functions, including to analyze operational and business results and risks, to collect outstanding amounts owed, and to maintain business Records

Anonymized information. We may also de-identify information to create Anonymized data sets and reports in order to assess, improve, and develop our business, products, and Services; prepare benchmarking reports; and for other research and analytics purposes.

3) Third-party Information Sharing

If you visit our homepage, your surfing pattern might be analyzed statistically. This happens especially with cookies and with programs for analysis. The analysis of your surfing pattern is normally anonymous. This pattern cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools.

4) User Privacy Protection

Comprehensive Data Protection Practices
We are committed to protecting your personal data with reasonable and industry-standard security measures against potential risks. Your personal data is secured with password protection, and we restrict its visibility to authorized personnel only. Despite rigorous physical, electronic, and procedural safeguards, the inherent risks of internet data transmission mean that we cannot guarantee absolute security.

5) External Connections to Other Sites

Our Site includes links to websites operated by third parties, which are maintained and controlled by others. These links are included for your convenience and do not constitute an endorsement of the websites or the content therein. We do not have control over the privacy practices or content of these websites and do not make any representations regarding their accuracy or reliability. Accessing third-party websites through links on our Site is done at your own risk, and you should read their privacy policies to understand how your personal information will be handled.

6) Miscellaneous

Accessing your personal data is generally free, unless the request is repetitive or without grounds, in which case a fee may be levied or the request denied. For information access or related concerns, please reach out through our provided contact channels. We strive for a response time of one month, although this may extend for complex or numerous inquiries.

7) Your Rights to Data Ownership and Privacy

If you hold an account with us or have commented, you may request a downloadable file containing the personal data we have about you, which includes all data you have provided. Additionally, you can request the erasure of your personal data, except for data that we must maintain for legal, administrative, or security purposes.

8) Statutory Compliance for Data and Privacy

Should you have any inquiries or wish to exercise any rights related to your personal data, we encourage you to contact our dedicated support team. We strive to address all questions and concerns swiftly and with the utmost respect for your privacy. If, after contacting us, you find our response unsatisfactory, you retain the right to seek advice from or lodge a complaint with your national data protection authority. This right is part of our commitment to uphold not only the letter but also the spirit of data protection laws, providing you with avenues to manage your data confidently.